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Warranty Policy

Ibrahim Shaker Co. is delighted for your confidence to purchase our product and we are confident that the product designed for your comfort & satisfaction also to fit your needs. The company guarantee for proper after sales service for its products based on the below conditions:

  1. Services to repair the unit under warranty will only be carried out when this Warranty Card & the Original copy of the Purchase Invoice detailing the date & place of purchase, are produced. Unless the customer will be charged for the work will be done even the product is still claimed to be with the warranty period. It is the responsibility of the customer to prove the product is under warranty & it will happen by showing the mentioned documents.
  2. This product is warranted against defects and workmanship for period of Two years on the entire product (covers labor charges and spare-parts).
  3. Any tampering with, amending and/or erasing the serial number or model number on the product will render the warranty null and void. Any alternations to the model and serial number printed on this warranty certificate will also render the warranty null and void.
  4. The warranty does not cover consumables, Dents and scratches on the product are not included in the warranty.
  5. The warranty will be applied only for the products sold by Ibrahim Shaker Co. or authorized dealers in the kingdom.
  6. Ibrahim Shaker Co. warranty to repair the product not to replace it. And at their discretion, reserves the right to repair, replace and/or credit this air condition under warranty.
  7. The warranty shall become null and void if the product is tempered with, dismantled, repaired had substitute parts fitted or the serial number removed by any person not dully authorized by Ibrahim Shaker Co.
  8. The life span of the product is for 5 years, where Ibrahim Shaker Company is committed to providing spare parts during this period.
  9. Ibrahim Shaker Co. ensure that spare parts will be available for the replacement in 3 months.
  10. In the absence of non-availability of the spare parts within the lifecycle of the product customer is entitled to replace the product with a new one or a similar, within the period of 30 days from the date of diagnosing the fault in the product. The customer will bear the amount of consumption of the old value system from the date of purchase.
  11. Ibrahim Shaker Co. shall not be responsible nor to provide warranty for damage results of:- Fire – Flood – Misuse – abuse or rough handling-Any natural causes- Incorrect installation-Lighting or power surges/drops – Incorrect operation procedure – failure to read and to understand the operation instruction – Unskilled interference with the working parts – Electrical short circuit caused by electricity fluctuations above the average electricity above the source – Any other causes outside the control of the Ibrahim Shaker Co.
  1. Any other causes outside the control of Ibrahim Shaker Co. Moreover, the company shall not be responsible nor held liable for any consequential loss or damage of any kind caused by or due to failure or malfunction of this product.
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